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Privacy Policy

Effective Date: 24 November 2025

Transformative Hypnotherapy (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We may collect the following types of personal information:

1.1 Personal Identification Information

  • Full name
  • Date of birth
  • Address
  • Contact details (email, phone number)

1.2 Health and Sensitive Information

As a hypnotherapy service provider, we may collect information about:

  • Your mental and emotional health concerns
  • Session notes
  • Therapy goals
  • Relevant medical history

We only collect sensitive information with your explicit consent or where authorised by law.

1.3 Website and Digital Information

When you visit our website, we may collect:

  • IP address
  • Browser type
  • Pages visited
  • Cookies and analytics data

This helps us improve user experience and website performance.

2. How We Collect Personal Information

We collect information through:

  • Online contact forms
  • Consultation bookings
  • Intake questionnaires
  • Email or phone communication
  • In-person or online therapy sessions
  • Website analytics tools such as Google Analytics

3. Why We Collect and Use Your Information

We use your personal information to:

  • Provide hypnotherapy and related support services
  • Assess your needs and tailor therapy
  • Contact you regarding appointments or updates
  • Manage billing and administrative processes
  • Ensure safety and duty of care
  • Improve our services and website
  • Comply with legal and regulatory obligations

We will not use your information for purposes other than those listed above without your consent.

4. Disclosure of Your Information

We do not sell or trade your personal information.

We may disclose information to:

  • Third-party service providers (e.g., booking systems, payment processors)
  • Professional advisers (e.g., accountants)
  • Law enforcement or regulatory bodies if required by law or to address serious threats to health or safety

Any third-party service providers are required to comply with applicable privacy laws.

We do not routinely disclose personal or sensitive information outside Australia. If overseas disclosure becomes necessary, we will obtain your consent or ensure adequate protections are in place.

5. Storage and Security of Personal Information

We take reasonable steps to protect personal information from:

  • Unauthorised access
  • Loss or theft
  • Misuse
  • Alteration or disclosure

Security measures may include:

  • Encrypted digital storage
  • Password-protected systems
  • Secure physical storage of documents
  • Restricted access for staff and contractors

We retain personal information only as long as necessary for legal or therapeutic purposes.

6. Access to and Correction of Personal Information

You have the right to:

  • Request access to the personal information we hold about you
  • Request corrections to ensure the information is accurate and up to date

Requests can be made by contacting us using the details below. Identification may be required.

We will respond to requests within a reasonable timeframe in accordance with the Australian Privacy Principles.

7. Website Cookies & Analytics

Our website may use cookies and third-party analytics tools to improve functionality and analyse browsing behaviour.

You can modify your browser settings to refuse cookies; however, some website features may not function properly.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies.

9. Minors

Our services are intended for adults. For clients under 18, parental or guardian consent is required. We take additional care when handling minors' personal information.

10. Complaints About Privacy

If you have concerns about how your personal information has been handled, please contact us. We take privacy complaints seriously and will respond promptly.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
Website: oaic.gov.au
Phone: 1300 363 992

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date.

12. Contact Us

For questions, requests, or privacy concerns, please contact:

Transformative Hypnotherapy
Email: [Insert Email]
Phone: [Insert Phone]
Address: [Insert Address]